See below a list of frequently asked questions by our customers. If you can't find the answers you're looking for, head over to our Contact Us and get in touch
FAQ
What is your return policy
We accept returns within 30 days of purchase for items in their original condition, unworn, and with all tags attached. To initiate a return, please visit our Returns Page
How do I return an item?
To return an item, initiate a return form on our Returns Page and follow the provided instructions.
Ensure the item is securely packaged to prevent damage during transit, not worn and adheres to our returns policy criteria
Are return shipping costs covered?
We offer hassle free domestic returns. Meaning Darker Apparel will pay for a return shipping label for domestic returns only, should you wish to return the product. International returns are to be covered by the customer if the return reasons are attributed to a change of mind nature of return.
All returns are free should they fall under the incorrect/damaged product catagory.
The return will fall under 1 of 2 catagories and will be subject to the below fees;
- Faulty, damaged or incorrect items received will be returned free of charge.
- Change of mind, incorrect sizing or other reasons for wishing to initiate a return, that aren't damaged, faulty or incorrect goods, will be custom to a processing/re-stocking fee.
How long does it take to process a refund?
Once we receive your returned item, we will inform you of receipt.
Please allow 5-7 business days for processing.
Refunds will be issued to the original payment method, and processing times may vary depending on your financial institution.
Should you wish to receive a 110% store credit, the credit will be immedietly available on your account to use as you please
Can I exchange an item?
Yes, we accept both returns and exchanges. Exchanges with a store credit, will receive a 110% store credit to be used on all items.
The customer will be subject to pay for shipping for the new returns purchase
We also offer hassle free returns and exchanges and will send you a free shipping label upon initiating a return.
Some countries may be subject to a fee to cover re-packing and processing the returns
Simply refer to our Returns Policy for more information
What shipping options are available?
We offer standard and express shipping options to Australia and New Zealand.
We offer only standard shipping to all other international destinations.
Shipping times and costs vary based on your location and chosen method.
Detailed information is available on our Shipping Information Page.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
Use this number on our 'Track Your Order' page to monitor your shipment's status.
To check your order status, visit the link here Track Your Order
Do you ship internationally?
Yes, we ship to select international destinations.
Please refer to our Delivery & Shipping for a list of countries we serve and associated shipping details.
As our business expands, we will offer more shipping destinations and reduced shipping times
What should I do if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery time,
Please contact our customer support team via our Contact Us page, our email Support@darkerapparel.com or message us on our chat and we will look into the delayed shipments
Will I be charged customs fees for international orders?
International orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient and vary by country.
How do I place an order?
Browse our products, select your desired item, making sure you slect the right colour and size and add them to your cart.
Proceed to checkout, enter your shipping and payment information and confirm your order.
You'll receive shipping confirmation emails, along with shipment and delivery emails as your product commences its journey to you
How do Pre-Ordered Products Work
Select Darker Apparel items are offered on a pre-order basis. These pieces are not immediately available for dispatch and will ship on the estimated date stated on the product page or earlier if manufacturing minimum order quantities (MOQ's) are met.
Please note that pre-order shipping timelines are estimates and may be subject to change due to production or transit conditions.
See our Pre-order Policy page for more details.
Can I modify or cancel my order after it's been placed?
Once an order is placed, it enters our processing system immediately, making modifications or cancellations difficult.
Please contact our customer support team as soon as possible via our Contact Page for assistance and we'll do our best to assist you
What payment methods do you accept?
We accept all major Vias/Master cards, American Express, payments through apple and google pay, eftpos, Shop payments and union pay.
We also support PayPal
We support some buy now pay later services dependant on your region.
select the apropriate payment method for you during the checkout process
How can I apply a discount code to my order?
Enter your discount code in the designated field during checkout.
Ensure the code is applied before finalising your purchase.
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect card details or insufficient funds. Please verify your information or contact your financial institution for more details.
If you have issues with your order, and payment goes through but you receive no order confirmation - Reach out to us via our chat or via our Contact Us Page
How do I create an account?
Click on the pofile icon button at the top right corner of our homepage and follow the prompts to register.
Alternatively, you will also be made an account once you complete a purchase.
When logging into your account, use your email address you used to make your account/complete your purchase. You will will be sent a one time pin (OTP) to your email address. Use this code to complete your login.
Once in the customer accounts dashboard, you will be able to see your previous orders and can update your account information
I've forgotten my password. How can I reset it?
No password is required - simply ensure you have access to the email address you used to create your account/complete your purchase. You will receive a one time pin (OTP) to your email address when attempting to log in. Use this code to log in to your account
How can I subscribe to your newsletter?
Enter your email address in the subscription box at the bottom of our homepage or during account registration.
How do I update my account information?
Log in to your account and navigate to the "Account Details" section to update your personal information.
How can I delete my account?
Please contact our customer support team via our Contact Page to request account deletion.
The website isn't loading properly. What should I do?
Try clearing your browser's cache and cookies, or use a different browser. If issues persist, contact our support team via our chat or Contact Page.
I'm experiencing issues during checkout. How can I resolve this?
Ensure all required fields are completed and payment information is correct. If problems continue, reach out to our support team via our chat or our Contact Page.
How do I enable cookies on your website?
Most browsers enable cookies by default. Refer to your browser's help section for specific instructions on managing cookie settings.
You can can also view our cookies policy, and on our web page pop-up, you can opt out of accepting cookies.
Cookies will help tailor your browsing experience
Is your website secure for online payments?
Yes, we use industry-standard encryption protocols to protect your personal and payment information during transactions.
This encryption is facilitated by shopufy payments or through the payment provider you utilise during your checkout.
We store information according to our privacy policy
How can I report a technical issue?
Please report any technical issues to our support team via our Contact Page, providing as much detail as possible or reach out to us via chat
Do you offer an affiliate program?
Yes, we have an affiliate program for partners interested in promoting our products. Learn more and apply on our Partnerships page
Do you offer any product guarantees??
We do offer a guarantee,
If you’re not fully satisfied with your gear, simply contact us within 30 days of receiving your order.
We'll arrange a return, exchange, or refund — whatever it takes to make it right.
Find more information about our guarantee Here
Is there any fine print for the product guarantee?
No fine print.
We just ask that the item is unworn (except for trying on) and in its original condition.
How do I start a return under the Darker Guarantee?
Just email us at support@darkerapparel.com with your order number and what you’d like to do.
We'll handle the rest.
What is your return policy
We accept returns within 30 days of purchase for items in their original condition, unworn, and with all tags attached. To initiate a return, please visit our Returns Page
How do I return an item?
To return an item, initiate a return form on our Returns Page and follow the provided instructions.
Ensure the item is securely packaged to prevent damage during transit, not worn and adheres to our returns policy criteria
Are return shipping costs covered?
We offer hassle free domestic returns. Meaning Darker Apparel will pay for a return shipping label for domestic returns only, should you wish to return the product. International returns are to be covered by the customer if the return reasons are attributed to a change of mind nature of return.
All returns are free should they fall under the incorrect/damaged product catagory.
The return will fall under 1 of 2 catagories and will be subject to the below fees;
- Faulty, damaged or incorrect items received will be returned free of charge.
- Change of mind, incorrect sizing or other reasons for wishing to initiate a return, that aren't damaged, faulty or incorrect goods, will be custom to a processing/re-stocking fee.
How long does it take to process a refund?
Once we receive your returned item, we will inform you of receipt.
Please allow 5-7 business days for processing.
Refunds will be issued to the original payment method, and processing times may vary depending on your financial institution.
Should you wish to receive a 110% store credit, the credit will be immedietly available on your account to use as you please
Can I exchange an item?
Yes, we accept both returns and exchanges. Exchanges with a store credit, will receive a 110% store credit to be used on all items.
The customer will be subject to pay for shipping for the new returns purchase
We also offer hassle free returns and exchanges and will send you a free shipping label upon initiating a return.
Some countries may be subject to a fee to cover re-packing and processing the returns
Simply refer to our Returns Policy for more information
What shipping options are available?
We offer standard and express shipping options to Australia and New Zealand.
We offer only standard shipping to all other international destinations.
Shipping times and costs vary based on your location and chosen method.
Detailed information is available on our Shipping Information Page.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number.
Use this number on our 'Track Your Order' page to monitor your shipment's status.
To check your order status, visit the link here Track Your Order
Do you ship internationally?
Yes, we ship to select international destinations.
Please refer to our Delivery & Shipping for a list of countries we serve and associated shipping details.
As our business expands, we will offer more shipping destinations and reduced shipping times
What should I do if my order hasn't arrived?
If your order hasn't arrived within the estimated delivery time,
Please contact our customer support team via our Contact Us page, our email Support@darkerapparel.com or message us on our chat and we will look into the delayed shipments
Will I be charged customs fees for international orders?
International orders may be subject to customs fees or import duties. These charges are the responsibility of the recipient and vary by country.
How do I place an order?
Browse our products, select your desired item, making sure you slect the right colour and size and add them to your cart.
Proceed to checkout, enter your shipping and payment information and confirm your order.
You'll receive shipping confirmation emails, along with shipment and delivery emails as your product commences its journey to you
How do Pre-Ordered Products Work
Select Darker Apparel items are offered on a pre-order basis. These pieces are not immediately available for dispatch and will ship on the estimated date stated on the product page or earlier if manufacturing minimum order quantities (MOQ's) are met.
Please note that pre-order shipping timelines are estimates and may be subject to change due to production or transit conditions.
See our Pre-order Policy page for more details.
Can I modify or cancel my order after it's been placed?
Once an order is placed, it enters our processing system immediately, making modifications or cancellations difficult.
Please contact our customer support team as soon as possible via our Contact Page for assistance and we'll do our best to assist you
What payment methods do you accept?
We accept all major Vias/Master cards, American Express, payments through apple and google pay, eftpos, Shop payments and union pay.
We also support PayPal
We support some buy now pay later services dependant on your region.
select the apropriate payment method for you during the checkout process
How can I apply a discount code to my order?
Enter your discount code in the designated field during checkout.
Ensure the code is applied before finalising your purchase.
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect card details or insufficient funds. Please verify your information or contact your financial institution for more details.
If you have issues with your order, and payment goes through but you receive no order confirmation - Reach out to us via our chat or via our Contact Us Page
How do I create an account?
Click on the pofile icon button at the top right corner of our homepage and follow the prompts to register.
Alternatively, you will also be made an account once you complete a purchase.
When logging into your account, use your email address you used to make your account/complete your purchase. You will will be sent a one time pin (OTP) to your email address. Use this code to complete your login.
Once in the customer accounts dashboard, you will be able to see your previous orders and can update your account information
I've forgotten my password. How can I reset it?
No password is required - simply ensure you have access to the email address you used to create your account/complete your purchase. You will receive a one time pin (OTP) to your email address when attempting to log in. Use this code to log in to your account
How can I subscribe to your newsletter?
Enter your email address in the subscription box at the bottom of our homepage or during account registration.
How do I update my account information?
Log in to your account and navigate to the "Account Details" section to update your personal information.
How can I delete my account?
Please contact our customer support team via our Contact Page to request account deletion.
The website isn't loading properly. What should I do?
Try clearing your browser's cache and cookies, or use a different browser. If issues persist, contact our support team via our chat or Contact Page.
I'm experiencing issues during checkout. How can I resolve this?
Ensure all required fields are completed and payment information is correct. If problems continue, reach out to our support team via our chat or our Contact Page.
How do I enable cookies on your website?
Most browsers enable cookies by default. Refer to your browser's help section for specific instructions on managing cookie settings.
You can can also view our cookies policy, and on our web page pop-up, you can opt out of accepting cookies.
Cookies will help tailor your browsing experience
Is your website secure for online payments?
Yes, we use industry-standard encryption protocols to protect your personal and payment information during transactions.
This encryption is facilitated by shopufy payments or through the payment provider you utilise during your checkout.
We store information according to our privacy policy
How can I report a technical issue?
Please report any technical issues to our support team via our Contact Page, providing as much detail as possible or reach out to us via chat
Do you offer an affiliate program?
Yes, we have an affiliate program for partners interested in promoting our products. Learn more and apply on our Partnerships page
Do you offer any product guarantees??
We do offer a guarantee,
If you’re not fully satisfied with your gear, simply contact us within 30 days of receiving your order.
We'll arrange a return, exchange, or refund — whatever it takes to make it right.
Find more information about our guarantee Here
Is there any fine print for the product guarantee?
No fine print.
We just ask that the item is unworn (except for trying on) and in its original condition.
How do I start a return under the Darker Guarantee?
Just email us at support@darkerapparel.com with your order number and what you’d like to do.
We'll handle the rest.